FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL

Do you sell eyeglasses with prescription lenses?

We do not have an optician on our site. We only sell frames. They can be fitted with Rx lenses at most local optical stores.

How do I know if the frame is authentic?

We acquire all our merchandise from the same suppliers as most upscale stores such as Bloomingdale’s, Saks and Neiman Marcus. We are a major supplier of brand name merchandise to a large number of stores throughout the US and already expending to international markets. We acquire our merchandise from authorized dealers only and stand 100% behind our products.

Do you accept returns?

Returns are accepted. However, return requests must be initiated within 30 days after receiving the merchandise. 10% restocking fee applies to all returned items. Original shipping fees are not refundable. Please refer to our Return Policy for more information.

SHIPPING

How much is shipping within the US?

We offer free shipping for domestic orders over $49.99. For all orders less than $49.99 there is a shipping fee of $4.95. We also offer expedited shipping for only $4.95 and express shipping for $29.95.

How much is shipping outiside of the US?

For all international orders (except Canada) there is a flat rate in amount of $59.95. For our buyers from Canada we ship for only $39.95.

What shipping carrier do you use?

Generally, we ship all parcels via US Postal Service.

CHECKING OUT

Do you accept credit/debit cards?

All major credit cards (VISA, MaterCard, American Express, Discover) and debit cards are accepted via PayPal. Please contact us if you would like to pay for your order via money order or check.

Do I need to have a PayPal account to proceed with payment?

You can pay with you card via PayPal without registering an account. You can complete a payment first, and then decide whether to save the information in a PayPal account for future purchases.

https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/WAX_landing-outside

Is paying though PayPal safe?

The PayPal site is highly secure. PayPal uses SSL (Secure Sockets Layer protocol) technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Here is the link for more information:

https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside